Customer Solutions Department

500 W. Big Beaver Road, Troy, MI 48084 Driving Directions
Phone 248.524.3337 Fax 248.524.0851 email: CustomerSolutions@troymi.gov

City Hall Hours of Operation: Monday through Friday 8:00am to 4:30pm

Our Commitment to You...

The Customer Solutions Department is your first point of contact for information and assistance from the City of Troy.

Accessible customer service professionals are focused on facilitating and resolving your inquiries and concerns as well as individual and community requests.

Please be sure to provide us with your phone number so we can contact you with a resolution or the status of your inquiry within 24 hours on the next business day of your initial request.

We are committed to achieving the highest level of customer satisfaction. Our mission is to exceed your expectations by providing accurate information communicated in an efficient and effective manner through the integration of people and technology.

We strive to create a positive and enjoyable experience for you, our citizens, businesses and visitors as you interact with the City of Troy.