FAQ - Library
Library's Web Site
What are the Library hours?
Volunteers at the Library (i.e. all volunteer workforce, use of volunteers in general?
Why can't the Library charge people a membership fee to get a library card?
What are the requirements for a Troy library card and a Michicard?
If I forget my card may I still check out books?
How can I place my own holds on items?
What are the Library hours?
Monday-Thursday: 10am-9pm, Friday: 10am-5pm, Sunday: 1-5pm
Volunteers at the Library (i.e. all volunteer workforce, use of volunteers in general?
Michigan's privacy laws prohibit volunteers from having access to patron records. In other words, it is illegal to allow volunteers to have access to information contained in a person's library record. That is the primary reason why the library cannot have a volunteer staff.
Why can't the Library charge people a membership fee to get a library card?
The Troy Library is prohibited by law from charging residents a yearly fee for an organization supported by tax dollars. This is called an illegal usage fee.
What are the requirements for a Troy library card and a Michicard?
For free full-service as a Troy resident or property tax payer or a resident served by a Macomb Co-op library (courtesy cards excluded):
Valid Michigan driver's license or Michigan identification card with current address
or
Two of the following with YOUR NAME and current address:
- Home contract or dated lease agreement
- Pay statement
- Current property tax or rent receipt
- Current utility bill
- Current automobile registration
- Out-of-state driver's license in combination with two of the above with current local address
If you do not live in Troy, but work here, the following:
Valid driver's license (or Michigan identification card) with current address
AND ONE OF THE FOLLOWING
- Business card with your name and Troy business address
- Identification badge with photograph and Troy business name & address
- Pay statement from Troy-based business
If you do not live in Troy, but are enrolled in school here:
Valid driver's license (or Michigan identification card) with current address and student identification or proof of enrollment
If you are under 18 years of age
Current picture identification from school
Parent's current identification and signature
If I forget my card may I still check out books?
One item only with a driver's license - Will hold additional items (up to 48 hours) until you bring your card. Replacement cards cost is $2.
How can I place my own holds on items?
You may place holds on items either in person at the library, by telephone or online through the library website. Directions are available under the "Library Online Catalog".
Placing holds by phone:
TeleCirc is an interactive voice messaging system that is integrated with the AmeriTech Dynix system used at Troy Public Library. By dialing 1.800.520.8783 (from the 248, 313, 734, & 810 area codes only) with a touch-tone telephone, patrons are able to access their library circulation record. A bar-coded library card and Personal Identification Number (PIN) are necessary to use this system. Once in, a patron may choose from a menu to do any of the following:
- renew titles
- list titles already checked out
- list or cancel titles on hold and ready for pickup
- state balances due on material already returned
Placing holds online
Visit the Library Online Catalog, type TPLPUB as the login name and press ENTER. Press ENTER two more times to get to the Public Access Catalog menu. To place a hold on an item, type 1 for TITLE, type the title of the item you want then press ENTER. Type the number next to the title and press ENTER. Now type PH and press ENTER. When prompted type the barcode from your library card and press ENTER. Answer yes if your address is correct. Type 1 for Troy Public Library and press ENTER. Type SO and press ENTER to return to the Main Menu. If you want to check your library records, type 11 (Review Patron Record) and press ENTER. You will be prompted to enter your barcode AND PIN (personal identification number). If you do not have a PIN (personal identification number), you can get one from the check-out counter at the Library.
