FAQ - Public Works
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Streets Division
What is the City's snow removal policy?
Snow Removal Policy
The City begins to salt and plow major roads (link to city map) as soon as snow starts to fall. Hills, curves, intersections and school entry roads are also a priority when there is any snowfall that causes slippery conditions. The City will begin plowing subdivisions once 4 inches of snow has fallen. This operation takes approximately 72 hours to complete after snow has stopped falling. Please remember to remove all cars from the street.
For more information about snowstorm activities or reporting a dangerous condition, contact the Public Works Department at 248.524.3392.
Plowed Snow onto Driveways
Unfortunately, the operator cannot control the amount of snow pushed into a resident's driveway. If at all possible, it is best not to shovel your driveway until after the plow has passed. This will allow the least amount of snow from sliding off of the blade onto your driveway.
Please do not shovel snow back into the street. It can create dangerous ice patches for all drivers
Damaged Mailbox or Lawn
The City will repair all mailboxes and lawn damaged by the City's plowing operation. Please call 248.524.3392 to report the damage and the city will be out as quickly as possible to replace or repair your mailbox. Lawn repair will take place in spring as soon as sod or seed becomes available.
What can residents due to assist the plow crews?
Residents can do the following to help maintain clearer streets in winter:
- Don't shovel/blow snow from driveways and sidewalks back onto streets because it creates dangerous ice patches.
- Clear the lump of snow at the end of your driveway (but not back onto the street).
- Don't park on the street after a snowstorm.
- Keep fire hydrants in front of your property clear of snow and ice.
- When driving, give salt trucks extra room.
- Beware of approaching snowplows as snow can be thrown and may contain rocks and other road debris.
- Allow for extra driving time in inclement weather.
- Be a good neighbor and lend a hand to those in need.
POTHOLE AND ROAD MAINTENANCE
Pothole Reporting and Road Repair
To report a pothole on State and County roads, please call the Road Commission for Oakland County at 248.858.4804. To report a pothole or street maintenance on a City road, please call 248.524.3392. If you are reporting damage to your vehicle, please contact Mr. Steve Cooperrider, the City's Risk Manager, at 248.526.5127, or write him at 500 W. Big Beaver, Troy, MI 48084.
Gravel Roads
Gravel road maintenance takes place 4 times a year beginning in the spring and chloride is applied as needed for dust control throughout the season. Any additional questions can be directed to 248.524.3392.
STREET SIGN REPAIR
If you see a street sign down or damaged, please call 248.524.3392. Please make sure that you have the type of sign (stop sign, street name sign, etc.) and exact location including cross streets before you call.
Water Division
Why is my water bill so high?
There are several reasons for a high water bill. During the summer months, watering new or existing grass or landscaping can cause you water bill to escalate. Seemingly small problems such as toilet or faucet leaks, a water powered sump pump, or a leaking humidifier can make a great impact on your water bill. You can check for leaks by looking for the small triangular leak indicator on the face of your water meter. If it is spinning when no water should be running, you have a leak. Another method of checking for leaks is to take a meter reading at night and another in the morning. If no water was used over night, the reading should remain the same.
Where do I pay my water bill?
Water bills can be paid at the City of Troy's Treasurer's Office located at 500 W. Big Beaver, Troy, MI 48084. NO payments will be accepted at the Public Works Facility on Rochester Rd.
Is automatic water bill payment available?
Customers can authorize the City of Troy to automatically withdraw water/sewer payments electronically from a customer's checking or savings account on the due date. Customers receive the quarterly bill in advance before the payment is deducted. No checks...no postage...no late payments...no hassles.
Automatic Bill Payment is free and easy to use.
How does the customer enroll in the Automatic Bill Payment program?
Customer completes steps 1-4 on the Automatic Bill
Payment Form and returns it to the City of Troy Treasurer's Office, 500 W. Big Beaver, Troy, MI 48084. For more information, please call 248.524.3333.
City of Troy Automatic Water Bill Payment FAQs
Information on the City of Troy
Automatic Water Bill Payment Process. For more information, please call 248.524.3333.
How do I request a final water bill and transfer water service?
Water bills are a lien on the property. We do not change ownership unless a separate mailing address is submitted in writing. In order to transfer service, a request for a final water bill must be submitted in writing. It is the resident's responsibility to obtain a meter reading. The meter is typically located in the basement or another protected area such as a crawl space or utility room. The meter reading must be submitted in writing and include the following information:
- Date of meter read
- Name of person performing meter read
- A contact phone number
- Meter address
- Actual meter read from left to right (4-digits)
- Mail to address or the date you wish to pick up the bill
The Final Water Bill Request Form
is also located at the Treasurer's Office, or at the Public Works Facility. This information can be mailed to the City of Troy Department of Public Works, 4693 Rochester Rd, Troy, MI, 48084 or faxed to 248.524.3520. No meter readings are accepted over the phone. Please allow two business days to produce a final bill. Call 248.524.3370 for more information.
You may pick up your final water bill at the Treasurer's Office (500 W. Big Beaver) Monday thru Friday 8:00am until 4:30pm.
A water division serviceman will take a final meter reading if you have a commercial meter. Please call 248-524.3370 to schedule an appointment.
Can I have a separate meter for my lawn sprinkler system?
The City of Troy does not issue separate meters for lawn sprinklers. All accounts are charged water and sewer on the water going through the meter, so a separate meter is of no benefit to the resident. Also, a minimum water bill would be due on the meter even when the sprinkling system was not in use. Outdoor Water Metering
